Cancellation and refund policy

Free cancellation

Before you pay, each hotel room shows whether it is refundable and the exact deadline for free cancellation. Cancel before that deadline and you pay nothing.

You can cancel online at any time from My trips, or from Manage a booking with your booking number and email.

Non-refundable rooms and late cancellations

Rooms marked non-refundable cannot be refunded. Cancellations after the free-cancellation deadline, and no-shows, may be charged in full, as stated in the room conditions.

Flights

Flight changes and refunds follow the airline's fare rules shown before you pay. Write to support@fyavo.com with your booking number and we handle the request with the airline. Airline fees may apply.

If a booking fails after payment

If your payment goes through but the hotel or the airline cannot confirm your booking, you are not charged for it: the full amount is refunded to your card and our team contacts you.

How refunds are paid

Refunds go back to the card used for payment, in the same currency. We start the refund as soon as the cancellation is confirmed; your bank usually shows it within 5 to 10 business days.

Exchange-rate differences and fees charged by your bank are outside our control.

Need help?

Write to support@fyavo.com with your booking number. We reply within 24 hours.