How can we help with your trip?

Yes. Hotels are booked and paid for on FYAVO. You receive a FYAVO booking number, a confirmation email and a voucher in My trips.

You see the confirmation page right after paying, and a confirmation email arrives within minutes. The status in My trips shows Confirmed.

Some hotels send their own reference a little later. When it arrives, it appears on your voucher in My trips. Your FYAVO booking number is valid at check-in either way.

Yes. Enter the guest's name as it appears on their ID; the person checking in must match the name on the booking.

The total shown before you pay includes the taxes and fees the hotel has told us about. Some hotels charge a local fee such as a city tax at the property; when we know it, we show it before you pay.

Payment is processed securely by our licensed payment partner, which may appear as the merchant on your statement. FYAVO never stores your full card number.

Some hotels offer lower prices to signed-in members. Create a free FYAVO account and sign in before you search to see them.

In the currency shown at checkout. You can change your currency from the region and currency menu at the top of the page before you search.

Rooms marked Free cancellation can be cancelled free of charge until the deadline shown on the room and on your voucher. Non-refundable rooms cannot be refunded.

Open My trips, choose the booking and press Cancel booking. You will see what applies before you confirm, and receive a cancellation email.

Refunds go back to the card you paid with. Banks usually take 5 to 10 business days to show it.

Write to [email protected] with your booking number. Changes depend on the hotel's availability and conditions, and sometimes need a new booking.

No. You can book as a guest and find your booking later with its number and email. With a free account you also get member prices and every trip in one place.

Yes. Create an account or sign in with the same email address and the booking appears in My trips.

Use Forgot password on the sign-in page. We email you a link that works for one hour.

Go to My account, then Sign-in & security, and choose Delete account.

Yes. You search, book and pay for flights on FYAVO, and the airline issues your ticket. Your e-ticket and airline reference (PNR) arrive by email and stay in My bookings. For changes or cancellations, write to [email protected] with your booking number; the airline's fare rules apply.

Car rentals are booked with our rental partner. Use the contact details in the partner's confirmation email.